New Features

• Introducing AI Chatbot Agents: Our AI Chatbot now includes agents functionality, starting with the handoff agent. This feature detects user intent and seamlessly transfers conversations to a human support agent when needed — users can simply type their request to initiate a handoff. Stay tuned for customer-specific agents coming soon!

• Archive Conversations in Inbox: Added the ability to archive conversations directly from the Inbox.

• Search Conversations in Inbox: Introduced conversation search functionality in the Inbox to improve navigation.

• Custom Background for Private KB Login: Users can now upload a custom background for the private Knowledge Base login page.

• In-Widget Article Reading Experience: Implemented an article reading experience directly within the chat widget.

• Introducing Our Affiliate Program: Integrated the Partnero Affiliate Program for referrals and partnerships.

Improvements

• AI Chatbot Enhancements: Updated AI Chatbot prompts for Help Desk reply generation and Knowledge Base AI answers.

• Notification for KB Privacy Changes: Added a notification after saving Knowledge Base privacy settings.

• SEO Enhancements: Improved SEO with updates to sitemaps, page permalinks, and meta tags.

Fixes

• Fixed Message Formatting for Rich Text: Addressed issues in how messages with rich text were displayed.

• Fixed Unread Status for AI Messages: Ensured AI messages are correctly marked as unread when necessary.

• Fixed Notification Sound for New Messages: Resolved issues with notification sounds not playing for new messages.

• Fixed Race Condition Causing Duplicate Agent Messages: Prevented duplicate messages from appearing in the dashboard due to a race condition.

• Fixed PDF Training UI Issue: Removed the unnecessary URL input field when training a PDF file.

• Fixed Invalid URLs in Image Sitemap: Resolved errors in the image sitemap that caused incorrect URLs.

• Fixed GPT Version Selection: Resolved an issue where changing the GPT version was not handled correctly.