Backlog

Planned

In Progress

Done

Main Roadmap

We are exploring integrations with platforms like WhatsApp, Telegram, Slack, and more to provide greater flexibility and make managing your conversations even easier.

In Review

Inbox Integrations: Whatsapp, Telegram, Slack etc.

helpjam

We are considering introducing the ability to create rules for conversations, enabling you to assign specific team members based on labels or AI-analyzed question content.

Inbox assignment rules for Team Members

Since our live chat collects user information, it would be useful for the AI Chatbot to do the same.

Allow AI Chatbot to collect user information

We are exploring the possibility of extending AI Chatbot capabilities to respond to customer questions via email. Currently, agents handle reading and replying to customer inquiries, but enabling the AI Chatbot to manage this task could significantly improve support efficiency.

AI Chatbot to reply conversations when agents are away

HelpJam’s Private Knowledge Base currently makes the entire knowledge base private. We are exploring an update to provide greater flexibility, allowing you to make individual articles and categories private instead of restricting access to the entire knowledge base. This gives you more control over how your content is shared and accessed.

Article/Category Level Privacy

Implement search functionality in Inbox to find previous conversations by a keyword

Search in Help Desk Inbox

Allow users to upload a background or specify a gradient CSS code.

Custom background for Private Knowledge Base Sign-in Page

HelpJam Inbox is built around real-time conversations. Our vision for the new ticketing system includes allowing users to track individual tickets with statuses such as Open, In Progress, and Completed.Additionally, we’re exploring the idea of extending Conversations to include custom statuses, effectively blending Conversations with Tickets. This approach could be promising if we’re confident in delivering a seamless UX.Please let us know your thoughts.