Inbox Integrations: Whatsapp, Telegram, Slack etc.
We are exploring integrations with platforms like WhatsApp, Telegram, Slack, and more to provide greater flexibility and make managing your conversations even easier.
helpjam over 1 year ago
Inbox Integrations: Whatsapp, Telegram, Slack etc.
We are exploring integrations with platforms like WhatsApp, Telegram, Slack, and more to provide greater flexibility and make managing your conversations even easier.
helpjam over 1 year ago
Inbox assignment rules for Team Members
We are considering introducing the ability to create rules for conversations, enabling you to assign specific team members based on labels or AI-analyzed question content.
helpjam over 1 year ago
Inbox assignment rules for Team Members
We are considering introducing the ability to create rules for conversations, enabling you to assign specific team members based on labels or AI-analyzed question content.
helpjam over 1 year ago
AI Chatbot to reply conversations when agents are away
We are exploring the possibility of extending AI Chatbot capabilities to respond to customer questions via email. Currently, agents handle reading and replying to customer inquiries, but enabling the AI Chatbot to manage this task could significantly improve support efficiency.
helpjam over 1 year ago
AI Chatbot to reply conversations when agents are away
We are exploring the possibility of extending AI Chatbot capabilities to respond to customer questions via email. Currently, agents handle reading and replying to customer inquiries, but enabling the AI Chatbot to manage this task could significantly improve support efficiency.
helpjam over 1 year ago
Article/Category Level Privacy
HelpJam’s Private Knowledge Base currently makes the entire knowledge base private. We are exploring an update to provide greater flexibility, allowing you to make individual articles and categories private instead of restricting access to the entire knowledge base. This gives you more control over how your content is shared and accessed.
helpjam over 1 year ago
Article/Category Level Privacy
HelpJam’s Private Knowledge Base currently makes the entire knowledge base private. We are exploring an update to provide greater flexibility, allowing you to make individual articles and categories private instead of restricting access to the entire knowledge base. This gives you more control over how your content is shared and accessed.
helpjam over 1 year ago
Allow AI Chatbot to collect user information
Since our live chat collects user information, it would be useful for the AI Chatbot to do the same.
helpjam over 1 year ago
Allow AI Chatbot to collect user information
Since our live chat collects user information, it would be useful for the AI Chatbot to do the same.
helpjam over 1 year ago
Introduce Ticketing System
HelpJam Inbox is built around real-time conversations. Our vision for the new ticketing system includes allowing users to track individual tickets with statuses such as Open, In Progress, and Completed. Additionally, we’re exploring the idea of extending Conversations to include custom statuses, effectively blending Conversations with Tickets. This approach could be promising if we’re confident in delivering a seamless UX. Please let us know your thoughts.
helpjam over 1 year ago
Introduce Ticketing System
HelpJam Inbox is built around real-time conversations. Our vision for the new ticketing system includes allowing users to track individual tickets with statuses such as Open, In Progress, and Completed. Additionally, we’re exploring the idea of extending Conversations to include custom statuses, effectively blending Conversations with Tickets. This approach could be promising if we’re confident in delivering a seamless UX. Please let us know your thoughts.
helpjam over 1 year ago