We are exploring the possibility of extending AI Chatbot capabilities to respond to customer questions via email. Currently, agents handle reading and replying to customer inquiries, but enabling the AI Chatbot to manage this task could significantly improve support efficiency.
AI Chatbot to reply conversations when agents are away
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Upvoters
Status
In Review
Board
💡
Feature Request
Date
Over 1 year ago
Author
helpjam
Subscribe to request
Get notified by email when there are changes.
Upvoters
Status
In Review
Board
💡
Feature Request
Date
Over 1 year ago
Author
helpjam
Subscribe to request
Get notified by email when there are changes.