Archive Conversations – You can now archive resolved conversations in the Inbox, keeping your workspace clean while still being able to access past interactions when needed. This helps teams stay organized and focused on active issues.Conversation Search – Quickly find any conversation with the new search functionality! No more scrolling through endless threads—just type a keyword and locate past interactions instantly. This makes it easier to track customer history and improve response times.

New Features for Help Desk Inbox

Help Center

Improved

Fixed

helpjam

In Review

Planned

In Progress

Completed

Rejected

High Priority

Low Priority

Backlog

Done

Main Roadmap

Hey {name|there}! 👋

HelpJam