Backlog
8Under consideration
Inbox Integrations: Whatsapp, Telegram, Slack etc.
We are exploring integrations with platforms like WhatsApp, Telegram, Slack, and more to provide greater flexibility and make managing your conversations even easier.
Inbox assignment rules for Team Members
We are considering introducing the ability to create rules for conversations, enabling you to assign specific team members based on labels or AI-analyzed question content.
Allow AI Chatbot to collect user information
Since our live chat collects user information, it would be useful for the AI Chatbot to do the same.
AI Chatbot to reply conversations when agents are away
We are exploring the possibility of extending AI Chatbot capabilities to respond to customer questions via email. Currently, agents handle reading and replying to customer inquiries, but enabling the AI Chatbot to manage this task could significantly improve support efficiency.
Article/Category Level Privacy
HelpJam’s Private Knowledge Base currently makes the entire knowledge base private. We are exploring an update to provide greater flexibility, allowing you to make individual articles and categories private instead of restricting access to the entire knowledge base. This gives you more control over how your content is shared and accessed.
Search in Help Desk Inbox
Implement search functionality in Inbox to find previous conversations by a keyword
Custom background for Private Knowledge Base Sign-in Page
Allow users to upload a background or specify a gradient CSS code.
Introduce Ticketing System
HelpJam Inbox is built around real-time conversations. Our vision for the new ticketing system includes allowing users to track individual tickets with statuses such as Open, In Progress, and Completed. Additionally, we’re exploring the idea of extending Conversations to include custom statuses, effectively blending Conversations with Tickets. This approach could be promising if we’re confident in delivering a seamless UX. Please let us know your thoughts.
Planned
1Committed and queued
In Progress
Actively being built
No In Progress issues
Done
Recently shipped
No Done issues